FAQ

Do you also ship abroad ?

Absolutely, we ship worldwide with Parcel tracking.

How much does shipping cost ?

The Shipping is Free.

What are the preparation and shipping delays ?

Orders are shipped within 24H.
They are delivered worldwide between 5 to 10 days.

How can i check the status of my order ?

After an order has been placed, it is sent as soon as possible to one of our shipping centers, from where your item will be shipped.

We will send you a confirmation email as soon as your package is shipped. You will then be able to check the progress of the delivery by the "Track my order" link sent to you by email.

How to place an order ?

Simply choose your items and click on the "Add to cart" button, repeat for each item, then go to your cart and follow the steps to complete your order until payment is received. We will prepare it and send you an order confirmation email.

What payment methods do you accept ?

We accept Visa and Mastercard as well as payments via Paypal. Checks and transfers are not accepted.

Is the payment secure ?

Absolutely, our store is fully secured and we have a SSL encryption system to protect your personal and confidential data. We use the secure payment systems of Stripe and Paypal.

I still have not recieved my order, what can i do ?

Have you received the shipping confirmation of your order? If your order has been shipped for more than 10 days, contact us with your order number, we will launch an investigation and get back to you within 24 hours.

I recieved damaged/defective item, what sould i do?

Please contact us explaining the problem and attaching a photo as proof, we will send you a new item.

I am not satisfied with my order, can i get a refund ?

Absolutely, you have 30 days from the date of receipt of your order to return any product that you are not completely satisfied with.

You must print out the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be given to you before sending it back).

The return is made exclusively by post to our address and the return costs remain at your expense communicated by email in return for your request. Upon receipt, your order will be fully refunded.
For more information, please consult the Returns page.

What are the conditions to benefit from the "satisfied or remboursed" guarantee ?

You must be within 30 days from the date of receipt of your order to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return in order to follow the procedure indicated and the product must be returned to us in its original condition and packaging.

In which cases i will not be reimbursed ?

If the product has been used and is therefore not resalable as is.
If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
If the returns process has not been respected.
For more information, we invite you to consult the return page.